AT&T once had a slogan: "The System is the Solution." They recognized that repeatability and consistency brought value to the customer and reduced risks to the enterprise. The power of software is that you can buy or build a system that fits your business. It's a lot like buying a suit. The most precise fit will be the system that's built specifically for your business, but sometimes "buying off the rack" and having a good tailor brings the best combination of fit and affordability.

In his bestselling book, "The E-Myth Revisited," Michael Gerber states, "Once you innovate a process and quantify its impact on your business, once you find something that works better than what preceded it, once you discover how to increase the 'yeses' from your customers ... it's time to orchestrate the whole thing."

Automation for you may mean connecting your order entry system directly to your accounting system so that you get bills out faster and without error. It may mean creating a website on which customers can track the status of their projects to replace the multiplicity of spreadsheets on your engineer's laptops.

Without systems, all the knowledge needed to solve a problem must be reinvented with each new challenge.