Many business owners start companies because they like to ask difficult questions, such as, "Why is it done that way?" and are not satisfied with answers like, "Because that is the way it has always been done." However, they are often guilty of drinking their own Kool-Aid. They believe that they are smart, capable and "can do that in an Excel spreadsheet." The sooner they welcome change, which includes technological advancements, the easier their business process will be.